Terms & Conditions

Your order

Your order only includes the items detailed on your order confirmation. Please check your order confirmation carefully, and contact us as soon as possible if there is an error.

You may not attempt to produce a copy of our products, or pass them on to a third party for this purpose.

Liability

CeramicSpeed cannot be held liable for any damages, defects or personal injury which occurs as a result of the improper or incorrect use of the products supplied, or the unsuitability of the products supplied for the purpose which the customer has purchased.

We strongly recommend that you ask an experienced bike mechanic to install the product unless you are accustomed to performing such tasks. CeramicSpeed cannot be held liable for any damages, defects or personal injury which occurs as a result of the incorrect installation of the product.

CeramicSpeed bearings are suitable for all cycling disciplines, including mountain biking. It is important that you maintain your bearings correctly (please see the maintenance guidelines on our website). As long as you follow proper maintenance procedures the use of your product for mountain biking (or other cycling disciplines) will not affect your warranty. However, any damage to your product caused by insufficient/improper maintenance will not be covered by your guarantee.

Cookies

Our website uses cookies in order to improve your user experience. Cookies are files stored in your browser and are used by most websites to help personalise your web experience. By using our website without changing your settings you are agreeing to our use of cookies.

Personal data

We collect personal data in order to process your order. This data is stored securely and we do not sell/give data to 3rd parties for marketing purposes. These details will also be used to contact you regarding your order. We may also contact you from time to time with newsletters or special offers. If you do not wish to receive such information please inform us so that we can remove you from our mailing list.

Force Majeure

CeramicSpeed cannot be held liable for failure to deliver / delayed delivery as a result of force majeure, war, riots, civil disturbances, government orders, fire, strike, lockout, export / import bans, vandalism, currency restrictions, epidemics, computer viruses, hacking, natural disasters, extreme weather conditions, lack of labour, energy or water supplies, or any other factor which lies outside CeramicSpeed’s control.

If complete or timely delivery is impossible due to one or more of the above-named factors, the delivery will be delayed for the duration of the disturbance as well as an appropriate period for normalisation of the situation. Delivery in this delayed period will be considered to be timely. If the delay is likely to exceed 8 weeks the customer is entitled to cancel the order.

Disputes

CeramicSpeed is based in Denmark, and these terms and conditions are subject to Danish law. Any dispute regarding these terms which cannot be solved between the parties directly will be solved in accordance with Danish laws.