Delivery & Returns

Delivery

All orders are delivered and tracked by UPS and shipped within 2 working days after placing your order.

Free Delivery

Free International delivery is applicable to orders over $/€100.

Standard Delivery

Orders under $/€100 are charged a flat rate of €15 / $20.

Delivery outside Europe

Deliveries may take a little longer while packages are cleared through customs. Customs charges are the responsibility of the customer.

Delivery during Christmas

Orders placed before and on December 17th (11am GMT) will be shipped and delivered in time for Christmas. 

Orders placed between December 23rd (11am GMT) and December 26th will ship on December 27th.

Orders placed from December 30th (11am GMT) and January 1st will ship January 2nd.

Returns

All products can be returned free of charge, within the first 14 days of receipt of the product(s) for a full refund or exchange.

Please use the form below to start the return process and before sending any items. You will receive a return label from us, to use when returning the product. 

Refunds

Please return products to us, unused, in their original packaging & in a re-saleable condition no later than 28 days after receipt. 

Refunds will be processed within 14 days of receipt of your items being returned to us.

Exchanges

If returning an item for an exchange, you will receive a return label from us. All returns are free. 

Faulty items

If an item is delivered faulty, please return the item to us and we will replace the item on a like for like basis free of charge.

These terms and conditions do not affect your statutory rights.

Fill out form to return a product

Upload your CeramicSpeed order confirmation or receipt for us to take action on your return request.