Delivery & Returns

Delivery

All orders are sent by UPS at a flat rate of €15 / $20.

Order processing

Orders are shipped within 2 working days after placing your order.

Once your order is shipped you will receive a tracking code so you can track your shipment.

Delivery outside Europe

Deliveries may take a little longer while packages are cleared through customs. Customs charges are the responsibility of the customer.

Returns

All products can be returned within the first 14 days of receipt of the product(s) for a full refund or exchange.

Refunds

Please contact us to arrange a return before sending any items. Thereafter you have additional 14 days to return the product(s) in question. Please return them to us, unused, in their original wrapping & in a re-saleable condition no later than 28 days after receipt. A refund will be given within 14 days of us receiving the returned goods.

If you are returning an item, the costs incurred in sending it back to us are the responsibility of the customer and we also advise that proof of postage is obtained as we cannot be held liable for items lost in transit.

Exchanges

If returning an item for exchange, return postage will not be refunded.

Faulty items

If an item is delivered faulty, please return the item to us and we will replace the item on a like for like basis and refund your return postage.

These terms and conditions do not affect your statutory rights.